Track your order
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Free postage
The term " Free shipping " is applicable for certain products and under the following conditions, for any order:
- Some products benefit from free delivery, without the conditions defined below.
- For purchases over 69 euros including tax for a parcel weighing less than 4 kg (Chronopost Relais Pickup - Delivery to a relay point)
- For purchases over 180 euros including tax for a package not exceeding 3 kg (La Poste - Colissimo at home)
Fragile or heavy products such as lighting strips, neon lights, sand, sea salt, stones, tanks, furniture and aquariums will incur special pricing, depending on their weight and destination.
When ordering several products, the free shipping cost is calculated by adding the weight of each product and its shipping packaging.
Consequently, the weight of all the products ordered is not the only element included in the calculation of free postage.
To ensure quality delivery, bulky or fragile products (aquarium, furniture, lighting, external filter, sand) incur additional shipping costs.
It is important to take into account insurance in case of damage, breakage or other, which must be reported when the package is handed over.
No claims can be accepted after the delivery person has left for broken products.
*subject to availability of all products ordered and with the carrier Mondial Relay, in D+1 for delivery with the carrier La Poste / Colissimo.
Shipping costs for an order are calculated for a single delivery as long as all products are available.
If a product was not in stock when you ordered and you want partial delivery, you will have to pay additional delivery costs.
How is your order processed?
- Upon receipt of payment, your order will be prepared.
- If payment is received before 12pm, your order* will be sent the same day (Monday to Friday).
- If payment is received after 2 p.m., the order will be dispatched the same day or at the latest the following morning (subject to delays in preparation).
- You will then receive an email confirming the departure of the package so that you can track its progress.
- Depending on the mode of transport you have chosen , your package will be delivered to your home (La Poste Colissimo or other carrier) or dropped off at a Relay point that you chose when ordering (Mondial Relay or Colissimo Point Relais).
The different modes of transport offered
in France, overseas and in Europe!
Carrier offers are there to help you register your order.
For various reasons, the carrier for home delivery may be different from the one you have selected.
We are committed to providing you with all the necessary information.
For all your Pickup relay shipments in mainland France and Europe from Monday to Saturday, as well as your return packages.
Chronopost Pickup, the ECONOMICAL DELIVERY method!
• Average time: 3 to 7 working days
• Departure from our warehouse Monday to Friday
• Delivery to the relay point or locker specified in your order*
• Email notifications of your package’s progress
• The weight of the package must not exceed 20 kg*
• Return costs charged at 5 euros/package
The relay points and lockers available based on your postal code will automatically be displayed on the order page.
Simply choose a relay point by clicking on the "Choose" button on the right.
A single withdrawal period of 7 calendar days is applied to all parcels at Point Relais® and/or Lockers.
After this period, from the 8th current day upon receipt of the SMS or email sent by Chronopost, the package will be returned to our warehouse.
In this case, return costs will be charged (€10/package).
Consequently, the customer agrees to repay the delivery costs if he wishes to be delivered again!
Only payment by check will then be accepted for the new shipment of an amount equal to that of the transport costs when shipping the initial order.
When an order is delivered (fragile products, heaters, lighting, etc.), reservations must be made when collecting the package from the relay point if the customer considers that the packaging has suffered damage. These reservations must be indicated on the paper delivery slip or electronic terminal.
Any claim must be made and reported upon receipt of the package.
Failing this, the goods will be considered to have been delivered in good condition and no recourse will be possible.
* If you choose Pickup relay delivery to have a large parcel delivered cheaply, your parcel can weigh up to 20 kg and must respect the following maximum dimensions: the sum of the length + 2 heights + 2 widths must not exceed 250 cm, the length must not exceed 100 cm.
Regarding shipments to a Locker, the maximum weight accepted per package is 25kg, with a maximum dimension of 64 x 41 x 38cm (length x width x height).
The customer agrees to order products of a size smaller than those indicated above.
Mondial Relay, the REFERENCE for delivery to collection points!
• Average time: 3 to 7 working days
• Departure from our warehouse Monday to Friday
• Delivery to the relay point or locker specified in your order*
• Email notifications of your package’s progress
• The weight of the package must not exceed 30 kg*
The relay points and lockers available based on your postal code will automatically be displayed on the order page.
Simply choose a relay point by clicking on the "Choose" button on the right.
From November 1, 2025, the retention period for parcels at Relay Points will be reduced from 8 days to 5 days.
After this period, starting from the receipt of the SMS or email sent by Mondial Relay, the package will be returned to our warehouse.
Consequently, the customer agrees to repay the delivery costs if he wishes to be delivered again!
Only payment by check will then be accepted for the new shipment of an amount equal to that of the transport costs when shipping the initial order.
When an order is delivered (fragile products, heaters, lighting, etc.), reservations must be made when collecting the package from the relay point if the customer considers that the packaging has suffered damage. These reservations must be indicated on the paper delivery slip or electronic terminal.
Any claim must be made and reported upon receipt of the package.
Failing this, the goods will be considered to have been delivered in good condition and no recourse will be possible.
* The maximum weight accepted per package is 30kg and the developed (length + width + height) must not exceed 150 cm. Also, the largest of the sides must not exceed 120 cm.
Regarding shipments to a Locker, the maximum weight accepted per package is 25kg, with a maximum dimension of 64 x 41 x 38cm (length x width x height).
The customer agrees to order products of a size smaller than those indicated above.
The essential option for parcels weighing less than 30 kg, La Poste delivers to you within 48 working hours :
• Delivery of your package to your home, against signature
• Delivery of your package to your home, without signature, for small packages
The delivery option will be made when placing the order, namely to your home or to an address of your choice.
Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours, directly to your mailbox or against signature.
If it is not big enough and you are absent, a delivery notice will be left for you allowing you to choose a new delivery date online within 6 working days or to collect your parcel the next day at 3 p.m. from the post office of your choice.
If you do not express a choice, you can then collect your package from your local post office within 15 days.
Track the progress of your package at any time at https://www.laposte.fr/outils/suivre-vos-envois
The delivery time indicated is not contractual and implies that all products are available at the time your order is prepared, ex-warehouse.
When delivering an order (fragile products, heaters, lighting, etc.), reservations must be made by the recipient at the time of delivery and in the presence of the delivery person, if he considers that the packaging has suffered damage. These reservations must be indicated on the paper delivery slip or electronic terminal.
Any claim must be made on the same day, otherwise the goods will be considered to have been delivered in good condition.
You are afraid of not being available at home to receive your package.
With Colissimo Point Retrait you have several collection options to choose from to collect your parcel weighing less than 20 kg:
• At La Poste , you can choose the establishment where you wish to have your delivery (without your postman first coming to your home) from among the 9,500 post offices available throughout mainland France.
Once we have prepared your package, it will be delivered to you within an approximate timeframe of 48 hours, and you will be notified of its availability by text message and email. You can then collect it within 10 business days. After this time, your package will be returned to us.
Track the progress of your package at any time on www.laposte.fr
• In Pickup relay , you can choose one of the 16,000 local merchants in the Pickup network, close to your home, your workplace or your vacation spot, to which you wish to have your delivery made
Once we have prepared your package, it will be delivered to you within an approximate timeframe of 48 hours, and you will be notified of its availability by text message and email. You can then collect it within 10 business days. After this time, your package will be returned to us.
Track the progress of your package at any time on www.laposte.fr
• In Pickup locker you can choose one of the 500 automatic collection lockers to have your parcel delivered. Located along your route (train station, metro, parking lot, shopping centers, etc.), they are accessible 7 days a week, 24 hours a day (except for lockers subject to the opening hours of shopping malls and transport zones).
Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and email. The latter will specify your collection codes allowing you to collect your package within 3 working days. After this period, your package will be returned to us.
Track the progress of your package at any time on www.laposte.fr
Any package not collected within 15 calendar days of receipt of the SMS or email sent by Colissimo will result in the package being returned to our warehouse.
When delivering an order (fragile products, heaters, lighting, etc.), reservations must be made by the recipient at the time of delivery and in the presence of the delivery person, if he considers that the packaging has suffered damage. These reservations must be indicated on the paper delivery slip or electronic terminal.
Any claim must be made on the same day, otherwise the goods will be considered to have been delivered in good condition.
Home delivery with tracking of the parcel deposit in your mailbox, without signature.
This delivery method will be automatic for non-fragile products with a thickness of less than 3 cm.
If its size does not allow it to be delivered to a mailbox, it will be made available to you at the post office to which you are attached. You will then have 10 working days from the arrival of your package at the post office to collect it. After this period, it will be returned to the sender.
When an order is delivered (fragile products, heaters, lighting bulbs, etc.), any claim must be made on the same day, otherwise the goods will be considered to have been delivered in good condition.
“Fragile”, “heavy” or “bulky” products :
Fragile and lightweight products: (Heating, filter, tube and lighting gallery, etc.)
The delivery of light but fragile products such as lighting tubes and galleries are delivered by traditional means of delivery such as Chronopost, Mondial Relay and Colissimo carriers.
Fragile, bulky and heavy products: (Aquarium, furniture, etc.)
Delivery is carried out by a carrier, for all bulky or heavy products weighing more than 30 kg (sand, stones, aquarium, bare tank, furniture) which cannot be delivered by traditional means of delivery with carriers Mondial Relay, Colissimo at home or at a Pickup relay point).
The equipment is delivered during the day, from Monday to Friday, in parcels or on pallets depending on its size, with an appointment made within 48 to 72 working hours, after payment of your order.
Shipments made on pallets by carrier do not include delivery to the upper floor or installation of the equipment. The package will be left at the foot of the building, or at the gate for a house. We recommend that you plan for additional people during delivery.
************************** IMPORTANT: You must check the good condition of the delivered product in the presence of the delivery person **************************
******************** the indication "subject to unpacking" is not taken into account by insurance *******************
Therefore, no recourse will be possible after the delivery person has left because it is impossible for us to demonstrate that the product was broken or damaged before delivery.
Example :
If the aquarium tank is broken or damaged, you MUST refuse delivery and indicate on the carrier's delivery slip "Package refused because aquarium broken".
After the delivery person has left, if no note is made on the carrier's delivery slip, no claim can be accepted.
*** BACK ***
Right of withdrawal
In accordance with current legislation, the consumer has 14 days from the date of receipt of the package to return the new product(s) purchased and request a refund.
In order to exercise this right, it is up to him to return, at his own expense , the package to the following address:
SASU AQUARIOSUD / LBDA
Return Service
1 rue du Vigneau
85220 LANDEVIEILLE
For any return of goods, we invite you to select a carrier offering shipment tracking or acknowledgment of receipt .
We cannot be held responsible for any deterioration of the product upon return.
The package must be accompanied by a letter requesting either a refund or the issue of a credit note and must comply with article 16 of the general conditions of sale.
All returns must be made in full (original packaging, instructions, accessories, copy of the invoice), the returned products must be in perfect condition for resale, they must therefore not be soiled, used, opened or damaged. Cut products such as pipes are not accepted.
A return request, by clicking " here ", and selecting "Withdrawal Form", is mandatory.
Any failure to comply with this return policy will result in a minimum charge of €10, for research and management costs.
Whatever the reason for cancellation of an order by a customer, transport is an external service invoiced by a company specializing in transport and management fees will be applied (refer to the General Conditions of Sale - Art. 17).
Therefore, no transport costs will be reimbursed.
In accordance with the provisions of Article L121-20-2 of the Consumer Code, consumers may not under any circumstances claim to exercise any right of withdrawal for orders of:
- all products clearly personalized or made according to their specifications or clearly personalized;
- all products which, due to their nature, cannot be returned or are likely to deteriorate (glass) or expire quickly;
- audio or video recordings or computer software when they have been unsealed by the consumer;
- newspapers, periodicals or magazines;
DUE TO THEIR NATURE, ANIMALS AND PLANTS CANNOT BE SUBJECT TO ANY RIGHT OF WITHDRAWAL.
Package not collected from relay point
All packages must be collected upon receipt of the SMS or email sent by the selected carrier or upon receipt of the notice in your mailbox.
Any withdrawal not made by the customer will result in the package being returned to our warehouse.
Therefore, in the event of a refund request, the shipping costs and return costs remain the responsibility of the customer, plus the management fees indicated in the general conditions of sale.
Product return under warranty (after-sales service)
Any defective equipment, during its warranty period, must be returned to us at a specified address after we have responded to your request for replacement under warranty.
It is "imperative" to have our agreement for any return because often the fault can be resolved by telephone.
Any material returned without contacting us will not be accepted and may be refused.
For any after-sales service requests, please contact us using the form available by clicking on " here " - Subject "After-sales service"
Duration of a credit note issued by our company
In the event of a late return, we may accept to take back certain items and offer a credit note.
The amount of this credit does not include shipping costs paid or offered when the customer ordered and return shipping costs for the defined item(s).
This amount must be used within 6 months of its issue.
In the event of non-use within the period indicated, the customer will not be able to request a refund or another credit of the same amount and no recourse will be possible according to Art. L 110-4 of the Commercial Code).
Pandemic / COVID-19 periods
In accordance with the various decisions taken by the government and to comply with public health resolutions, the company will process orders but no packages will leave our premises, for deliveries to closed relay points.
The delivery times indicated on the website are applicable under "non-pandemic" conditions. We invite you to contact us to find out the actual delivery time for products not available in our stock. The delivery time for certain products, such as aquariums, is difficult.
Unless there are last-minute changes or technical problems, only home deliveries and open relay points will be maintained, subject to all products being in stock.
The delivery times announced for products in supply "within X days" are given as an indication, excluding pandemics. Given the supply problems for certain Juwel and Eheim brand products, the delivery time can vary from a few days to several weeks. We want to remain transparent with our customers and we invite you to contact us to find out the delivery time.
All packages will be delivered in compliance with barrier gestures and no signature will be required.
In order for this solution to work and strengthen your security and that of the delivery people, it is imperative that you provide your email address and mobile number.
This information will facilitate contactless delivery and optimize alerts and information via SMS and email.
We are waiting for a return to normal decided by our political power in place.